Refund & Returns Policy

We want you to be happy with your purchase. If your book arrives damaged or faulty, we will gladly replace it or offer a refund.

Returns & Replacements

• You must notify us of any damaged or faulty items within 30 days of receiving your order.
  
  

• To request a return or replacement, please email hello@mindsinbalance.com.au with your order number, a description of the issue, and photos of the damaged item and packaging.
  
  

• If approved, we will provide instructions on how to return or replace your item.
  
  

Refunds

• If a refund is approved, we will process it via your original payment method. Please allow time for processing, as bank policies may affect the timing of the refund.
  
  

• Original shipping costs are non-refundable.
  
  

Shipping Costs

• If your return is due to a damaged or faulty product, we will cover the cost of return shipping.
  
  

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without it.
  
  

This policy complies with Australian Consumer Law, which guarantees your rights to a refund, repair, or replacement for faulty goods. If you have any questions, please contact us at hello@mindsinbalance.com.au.